Shipping & Returns

At Racehorse Trader Online Ltd trading as Horse Trader Store, we’re committed to providing fast, reliable, and affordable shipping options. Whether you're in the UK or shopping from abroad, we aim to deliver your order swiftly and securely.

UK Mainland Shipping

Standard Delivery

£5.95 for orders under £60
FREE for orders over £60
Estimated delivery: 2–4 working days (excludes handling time)
Orders are typically processed and dispatched within 1–2 working days
Tracking information will be emailed once your order has been dispatched

⚠️ During peak seasons (e.g., Black Friday, Christmas), dispatch times may be slightly delayed. We appreciate your patience and will keep you informed of any changes.

Courier Partners

We work with trusted delivery services such as Royal Mail, Parcelforce, and DHL to ensure your items arrive safely. All orders include tracking from dispatch to delivery for peace of mind.

For any questions about delivery times, shipping costs, or tracking details, feel free to contact our friendly support team at info@horse-trader.store

Returns Policy

We understand that sometimes a purchase may not be quite right. That’s why we’ve made our returns process as simple as possible.

Return Notification Period

You have 14 days from the date you receive your parcel to notify us of your intent to return an item.
To initiate a return, please email info@horse-trader.store with your order number and a brief reason for the return.

Return Shipping Period

Once you've notified us, you’ll have an additional 14 days to send the item back. Please ensure the return is postmarked within this timeframe.

Return Address

Horse Trader Store

Morecroft House
Willie Snaith Road
Newmarket
Suffolk
CB8 7SU
United Kingdom

Return Instructions

Include your name and telephone number inside the return package.
Items must be returned in their original condition and packaging, with all labels attached.

Refunds & Exchanges

Once we receive and inspect your returned item(s), we will contact you and process your refund or exchange promptly.
Refunds will be credited using the original payment method used during checkout.

If you have any further questions about our delivery or returns process, please don’t hesitate to contact us at info@horse-trader.store

Thank you for shopping with Horse Trader.